What should a flight attendant do if they witness harassment on board?

The designated response in this scenario is to intervene if it is safe and report the incident. This approach is crucial for several reasons. First and foremost, flight attendants have a responsibility to ensure the safety and comfort of all passengers aboard the aircraft. Harassment creates a hostile environment that can escalate quickly, and by intervening, a flight attendant can de-escalate the situation and support the victim.

Moreover, addressing harassment promptly not only protects the individuals involved but also signals to other passengers that such behavior is unacceptable. Reporting the incident also ensures that it can be documented and addressed appropriately post-flight, which is essential for the airline's records and for the protection of future passengers.

Allowing the incident to go unnoticed or unreported may contribute to a culture where harassment is tolerated, ultimately undermining passenger safety and comfort. This proactive approach aligns with Southwest Airlines’ commitment to maintaining a respectful and safe travel experience for everyone.