What demeanor should flight attendants exhibit during service?

Flight attendants are expected to exhibit a demeanor that is friendly, helpful, and professional during service. This approach is essential in creating a welcoming atmosphere for passengers, which can greatly enhance their overall travel experience. A friendly demeanor encourages positive interactions, making passengers feel valued and comfortable. Being helpful aligns with the primary role of flight attendants, who are responsible for ensuring the safety and satisfaction of all passengers. Professionalism is crucial as it reflects the standards of the airline, fostering trust and confidence in the service being provided.

In contrast, other options do not encapsulate the ideal behavior for flight attendants. A friendly but dismissive attitude would not effectively serve passengers’ needs. A serious and formal only approach may undermine the personal connection and warmth that passengers expect. Lastly, exhibiting indifference and passivity would be detrimental, as it suggests a lack of concern for passenger safety and satisfaction, which are vital components of a flight attendant's responsibilities.