If unsure whether the station in Burbank is Provo or non-Provo, where should you look for clarification?

The Flight Attendant Handbook is an essential resource for crew members as it contains official guidelines, policies, and operational details pertinent to flight operations. When there is uncertainty about specific station classifications, such as whether a station is Provo or non-Provo, the handbook provides the most accurate and authoritative information. It is designed to be a reliable source where flight attendants can reference critical operational aspects, including the classification of airports.

While the company website and flight schedules may provide information about airlines and destinations, they might not always detail the specific operational classifications of stations. Customer service, while helpful for immediate assistance, may not have comprehensive information on flight operations and classifications compared to the handbook. Thus, referring to the Flight Attendant Handbook ensures that the flight attendant gets precise and confirmed information to guide their decision-making.